If you are having trouble pairing your Myzone belt to the app, please follow these steps:
If your belt is still not showing on your app, try these troubleshooting tips:
Check your Myzone Belt
Ensure you belt is being worn correctly and the serial number matches the one entered in your profile.
Check your phone and app settings
- Try these options to help pair your beltCheck your phone settings for available Bluetooth devices. Your Myzone Belt should NOT be paired with your phone. If you do see that the belt is listed as "Connected", unpair the belt first, then turn off Bluetooth before turning it Bluetooth back on. Go back to the Myzone app and the pairing will occur here.
- Try signing out of the MYZONE app and then signing back in. Go to your settings menu from the home page and scroll down to sign out. Log back in with your email address and MYZONE password, then put on your Myzone belt and try to connect
Ensure your Bluetooth scanning mode is set to "High Accuracy" in order to communicate with the belt. In your phone's Settings app, select "Location". Turn Location services on and confirm that "High Accuracy", "Improve Accuracy", or "Bluetooth Scanning" is turned on (the exact name will vary between phone models and Android OS versions), then reboot your phone before launching the MYZONE app and putting the belt on to connect again.
Try rebooting your phone before you launch the MYZONE app, then put on your belt.
Uninstall your Myzone app completely and then reinstall from teh Google Play Store. Sign in and connect your belt
If you are still unable to connect please contact Myzone Support