Before you begin
Please note that your belt must be activated to display on the My Tile screen in the Myzone app.
To use Myzone, your phone needs to have Bluetooth LE and be on Android OS 5 or higher.
Check Your Myzone Account Settings
1. Make sure the serial number matches the one entered in your profile. To check your serial belt ID# matches correctly in your profile, look on the back of the black module.
To check this from the Myzone app, click the menu icon in the upper right corner, then select 'Devices.' Tap Paired Myzone to view the ID attached to your account. If you do need to edit, click remove. Tap the + icon to add the correct device ID from the back of your module.
MZ-1 and MZ-3 Only: Ensure your device is not connected to other fitness apps or devices. These devices have single-channel Bluetooth, so running another app that the belt can talk to will cause problems while trying to connect the belt to Myzone.
First, we want to ensure that the Myzone App has the correct permissions on your phone.
For Android devices:
1: Open your phone’s general Settings.
2: Select Apps
3: Select Myzone from the list of Apps
4: Once inside that Myzone menu, ensure all permissions are allowed except Phone and Microphone. - Newer versions of Android will have a Nearby Devices permission that needs to be allowed.
5: Navigate back to the Myzone app details and open Mobile Data & Wifi and enable Background data.
Then, let's check your phone’s Location settings:
1: Return to your phone’s general settings
2: Select Location
3: Ensure that Bluetooth Scanning & Google Location Accuracy are both on. (Some Android versions list this as High Accuracy mode)
Note - Android devices typically reject attempts to pair with a heart rate monitor over Bluetooth, as that is not actually how the belt communicates with the Myzone app. If the device is listed as connected/paired, or if you have attempted to pair and gotten a "rejected" message, please cycle the Bluetooth off/on. Navigate back to the Myzone app and click on your Workout Tile.
If you are still unable to connect, please contact Myzone Support by tapping help on the app. Please share the steps you tried so our Customer Care Champions can help you as efficiently as possible!