If you are having trouble pairing your Myzone belt to the app, please follow these steps:
If your belt is still not showing on your app, try these troubleshooting tips:
Check your Myzone Belt
Ensure you belt is being worn correctly and the serial number matches the one entered in your profile.
Check your phone and app settings
Try these options to help pair your belt
- Check your phone settings for available Bluetooth devices. Your Myzone Belt should NOT be paired with your phone. If you do see that the belt is listed as "Connected", unpair the belt first, then turn off Bluetooth before turning it Bluetooth back on. Go back to the Myzone app and the pairing will occur here.
- Try signing out of the MYZONE app and then signing back in. Go to your settings menu from the home page and scroll down to sign out. Log back in with your email address and MYZONE password, then put on your Myzone belt and try to connect
- Try rebooting your phone before you launch the MYZONE app, then put on your belt.
- Uninstall your Myzone app completely and then reinstall. Sign in and connect your belt
If you are still unable to connect please contact Myzone Support