I need to change my Max HR




  • Ron Moore

    I have emailed you several times but it hasn't been changed .

  • Darren

    Hi Ron

    Sorry for the delay, I have asked the team to look into this one.

    Kind Regards

    Team Myzone

  • Nicola Fielding

    Could you look into changing mine as soon as possible aswell please. I have emailed several times and heard nothing. I am now in the situation that I cannot even hit yellow zone because of the change. This has been ongoing for some time.


  • Shelly Slater

    I don't understand why I can't enter my age and birthday into MyZone, and it automatically calculates my max heart rate(it's a standard formula).  Every birthday a new, age adjusted max heart rate would be calculated and the device adjusts accordingly.



  • Richard Lancaster

    I’ve emailed support a couple of times requesting my max HR is put back to where it was before it was automatically increased, but have not had an answer or had the requested change made. Unfortunately the belt is pretty much unusable now, as I can’t even get into the yellow zone regardless of how hard I train. Please can you look into my tickets and update.

  • Shelly Slater

    Had I known it would be this difficult to get my heart rate changed, I would have purchased a different product. 

    The fact that I spent money on a device that I am NOT in charge of, and the support isn't immediate, is very frustrating to me.  I don't understand why access to my own device, to make the needed changes is limited.

    You should consider a "personal user code" that allows people to be in control of their own device.  If this code is used, the ability to accrue points will be disabled.  This would prevent one from cheating to earn extra points, if they are in a challenge or promotional event.  

    Very disappointed. 

  • Darren

    Hi Shelly 

    I have instructed our support team to take a look at your account and adjust the Max HR accordingly. Thanks for the suggestion, we are actively looking at ways we can allow more control of user settings in the future and your feedback is much appreciated.

    Kind Regards

    Team Myzone

  • Mehdi Berrada

    Hey guys. I have sent 7 emails in 3 weeks to change my MAX HR - no response. I have talked to someone on a chat here who said they changed it. It was never changed. I emailed again saying that the change didn't happen. No answer.
    What the hell is happening? Honestly I am very disappointed, and have stopped using my belt since my zone colors are useless - and the only reason why I had issues with the MAX HR is because the belt got crazy and recorded a HR of 175 for 2 minutes while it was dropping off my chest...
    Can ANYBODY look at this before I get crazy???

  • llmccargo

    I have emailed you guys 10 times and it's been a week please change my zone back you guys are killing my workouts smh.....222 my ass

  • sidney thompson

    My myzones updated my heart rate zones by itself,now I can barely get out of the grey on my workouts, even though I feel I am working really hard. Have left messages, know one has got back to me on live chat. This problem is really killing every workout I do!!! Even went and bought a new belt as I thought it could be that even though my equipment is only 5 weeks old. Please could you help!!!

  • Sarah Serinken

    Hello, I emailed to change my max hr but have not heard back. I want it to be lower than where it initially started. Please get back to me!

  • Sarah Cobley

    I’m in the same boat as everyone else, I keep emailing but getting no response. It’s so disheartening to train full throttle and barely get into the yellow zone. Please can you reduce my max HR asap, I was advised that all requests were dealt with within 48 hours?

Please sign in to leave a comment.