Have you recently noticed a cloud with a red "x" in the upper right corner of your Myzone software? This cloud indicates that your system is no longer connected to your club's WIFI which means that the system is unable to upload data to our servers. Your members might have mentioned that they are not seeing their workouts uploaded to their accounts if they've worked out at the club. The below steps will walk you through how to reconnect your Myzone system to your WIFI network:
NOTE: You will need your wireless keyboard in order to complete the steps below on reconnecting your system to your club WIFI.
Step 1: Locate your wireless keyboard that came with your hardware, switch on the keyboard.
Step 2: Confirm you see the cloud with a red "x" in the upper right corner of your Myzone software.
Step 3: Using your wireless keyboard, click on the Myzone logo in the upper right corner of your Myzone software to bring up the main menu. Select Unlock Admin, type in your administrative password, then click Exit Myzone.
Step 4: Once you have exited the Myzone software, you will see your Myzone TV looks like a typical Windows desktop. Using your wireless keyboard, navigate to the bottom right corner of your desktop and click on the WIFI cone to bring up your club WIFI networks.
Step 5: Connect to your desired WIFI network.
Step 6: Using your wireless keyboard, relaunch the Myzone software by clicking on File, then Launch Myzone from the Myzone Licensing box.
Why is this important?
Making sure your console(s) are connected to your facility's internet at all times will be key to delivering an optimal Myzone experience to your members. When your members work out at your facility, their data uploads to the Myzone cloud by way of your facility's internet network. The only way they can receive their data and workout summaries is if your facility's internet network is stable and consistent. If your internet is spotty or suspended completely (cloud with red 'x'), your members will not receive their workout data or email summary until you have reconnected to your internet.
For more information on In-Club Data Upload, download the attached document found at the bottom of this article.
If you have questions on the above steps or continue to experience trouble, please reach out to Myzone Technical Support by submitting a case ticket HERE.