1. How do I know what email to add to my team?
The emails you add to your team must match the email address used with your member's Myzone account. If you enter an email that does match a Myzone account, it will not be added to the team.
>> TIP: to confirm you are adding the correct email into your team challenge, we recommend downloading your Myzone Users list from your Admin Portal! Here's a quick video that will show you how to do so.
2. How can I add someone to the challenge?
Access your challenge and then open your leaderboard . Find the team you would like to edit and click on the pencil icon. At that moment, your list of member emails will populate where you can add the email of the new member. Always click the green checkmark to save the team edit, followed by the green plus sign to add the new member to the team.
3. How do I know the member's email did not add successfully to my team?
After you add the member's email into the team, if the email remains in the validate email box, it was not added successfully. This typically means that email entered does not match an account within Myzone or it was typed incorrectly.
4. Will my members need to accept the challenge to participate?
Yes. Unlike the other challenge templates, you are unable to accept on behalf of your members. Once the challenge is sent out, your members will get a challenge notification (email or push notification to their app) which will require them to answer "accept" or "decline" the challenge invite.
5. How are MEPs calculated?
Team challenges are organized by pulling the team's average MEP score from members who have been invited to the challenge. Average MEPs are based on everyone on the team even if someone has earned 0 MEPs which means that anyone that has 0 MEPs on the team will pull down the average team score.