Troubleshooting Your Myzone Belt

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4 comments

  • Sandy Restrepo

    My zone belt does not register any data when I workout it doesn’t even show up on my Bluetooth when it is on. Also the battery inside module comes loose., it’s the correct battery because I made sure of it

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  • Vita Di Pasca

    Hi Sandy Restrepo, sorry to hear about the trouble you're receiving with your Myzone belt. It sounds like you have the MZ-1 if you have replaced your battery. 

    Try double checking your belt ID matches exactly the belt ID field in your Myzone app - sometimes this can be inputted incorrectly. Next, I would try your module on a different red strap to confirm which equipment is causing the fuss - the red strap or module. If your module is within warranty and you've tried everything mentioned above here, a rep from our Tech Support team should be able to assist you with exchanging your unit out if within warranty.

    I've gone ahead and submitted a case ticket on your behalf here - someone from our support team should be reaching out to assist you shortly. 

    Sorry again for the frustration and inconvenience this has caused!

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  • Renatadallalana

    Hello, my belt has been not functional for theee weeks now and its been 2 days im trying to receive and answer from you either by the ticket i submitted or the chat on line which is a joke since after 4 hours im still third in queu and it started as 5th in queu. Anyways the belt remains in a low area luke blue and its stuck there even if im dying running and then all of a sudden goes up a bit then turns off and then turns on and then gora up and down in a second. It is charged and thus it needs to be replaced

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  • Vita Di Pasca

    Hi Renatadallalana - sorry to hear about your frustration with getting in contact with our Support team. I've gone ahead and alerted ou support team to assist you as soon as possible. 

    It sounds like your Max HR might need a bit of adjusting which is a quick fix. Someone from our support team will be able to assist you with this. I've also submitted another case ticket just in case on your behalf! Thanks for your continued patience as we help to get this sorted for you!

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