If you see an icon that looks like your Myzone receiver with a red x, the Myzone receiver is not sending belt data to your Myzone PC. When the receiver icon displays, no tiles will appear on the screen.
How Do I Fix This?
- Make sure your receiver is plugged directly into the Myzone PC Stick or Touchscreen. It should not be plugged into the TV.
- Even if you know it is plugged into the PC, it is always worth checking the connection. Sometimes cables can be jostled--if it is not fully inserted, it will not work.
- Next, unplug the receiver from its current port and test it in a different one.
- Rebooting the software between unplugging it and plugging it back into the USB port often helps as well.
If you have tried these steps and are still having trouble, please contact our Myzone Support Champions by tapping Help on the app.