Why is My Workout Data Missing?

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14 comments

  • Vita Di Pasca

    Hi Martin Holme - sorry about the frustration. On your home screen, you actually only see your most recent workout completed at the top of the home feed. So if you workout twice in a day, on the home feed, you will see your most recent workout graph. 

    You can take a look at your workouts for the day and compare a couple of ways: 

    1) In your app, access your home feed, then select your calendar icon found in the upper left corner of your home feed. This will breakdown your calendar where you can scroll and see your workouts completed for the day. From this page, you can access another calendar icon found in the upper right corner for a different calendar breakdown.

    2) If you're looking to compare workouts, this can be completed from your online account. Check out this article on how to compare workouts: https://myzonesupport.zendesk.com/hc/en-us/articles/360033551611-How-to-Compare-Workout-Graphs

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  • Martin Holme

    Hi, my data is incomplete. If I do a workout in the morning the data appears but then if I do a workout in the evening that morning's data seems to be overwritten. If I go into my workout history the data is there but it doesn't then appear on the overview page. It is frustrating as I want to compare sessions

     

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  • Vita Di Pasca

    Hi Tessa Andrew! Sorry to hear about the trouble. I've gone ahead and created a ticket for our support team to reach out and assist you with troubleshooting. We'll get this up and running for you I'm sure! - Vita

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  • Vita Di Pasca

    Hi Mdmarino1 - sorry to hear your club is having internet issues! This could definitely be due to the white gaps you are experiencing. 

    The facility code isn't too important, as long as your account is registered to one. You may contact our support team if you wish to change to your regional country code. However, if your gym runs challenges or you wish to share your data with your club's trainers and coaches, then moving to a regional country code will limit you to participate in club challenges. 

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  • Vita Di Pasca

    Hi Rebeca Ruiz, sorry to hear you're having trouble with your belt! The MZ-3 belt can store up to 16 hours of data (example: about 16, 1 hour workouts). You shouldn't need to delete any workouts unless you are running through the module's space after climbing MT. Everst :) 

    Ensuring Bluetooth is turned on is correct - if you have an iOS, just switching Bluetooth on will do the trick. If you have an Android, Bluetooth and location services turned to "high" (actual wording will deviate between Android phones) is necessary as well.

    Have you contacted Technical Support as of yet via your settings in the Myzone app? They will be able to troubleshoot and run through some steps with you. Please don't hesitate to reach out to them! In the meantime, I've gone ahead and submitted a case ticket on your behalf with our Technical Support team so they can help you sort this out. 

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  • Tessa Andrew

    Hi
    My belt is not switching on, even after I have charged it. My belt number is SN1646767

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  • Mdmarino1

    I’m missing a couple of workouts and have incomplete workout data. My gym seems to be having ongoing issues with connectivity. Does it matter if I choose not to use the gym facility code any longer and change to the region code?

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  • Neilmaclean

    Is there a limit on how long workout data is queued on a Gym myzone console. My gym’s Internet is down and every time I work out I get a live stream but no synched workout. I’m assuming my workout data is just stored on the gym console but a little worried there is a time limit on the storage

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  • Vita Di Pasca

    Hi Bill Ramsay - so sorry for the frustration you are experiencing above. I've reached out to our support team and it looks like you've been in conversation with Sarah from support. I have submitted a case ticket on your behalf and have assigned this to Sarah so she can continue providing support for you. 

    It sounds like your facility has some offline consoles which pull the data from your belt as it takes precedence over the app upload, unfortunately. It's not ideal for a facility to have a lot of offline consoles often as it doesn't create the user experience you expect or what we want to deliver. Sarah will do her best to work with our AUS team to ensure the facility can do their best to mitigate offline consoles and create this frustration. 

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  • Andrew Krisson

    Hi there, I completed a mobile workout on Monday and despite wearing my belt for two workouts since, it has still not uploaded into the app. Both recent workouts uploaded successfully (one in gym and one mobile). Can you help?

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  • Vita Di Pasca

    Hi Andrew Krisson! Sorry to hear about the trouble with your belt! Try confirming that your phone has bluetooth turned on when you're wearing your belt. The workouts might be stuck on your module and when you put the belt on next, they will push through contingent your phone has bluetooth turned on. I've gone ahead and submitted a case ticket for you so that support can assist further for you. Please don't hesitate to reach out to them via your Myzone app in Settings if you have future trouble with anything. - Vita

     

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  • Vita Di Pasca

    Hi Neilmaclean - really good question! There is no time limit of workouts stored on the in-club console. However the reason they stay stored on the console is because the workouts are unable to push to the Myzone cloud due to the console not being connected to your internet network. It will be important to keep your console connected to the internet so that member workouts upload to the cloud and members receive their workout summaries in their account. They will not receive these until the internet is reconnected. 

    If you're having trouble with reconnecting your internet, check out this article on OFFLINE CONSOLE.  and don't hestitate to reach out to Myzone technical support for additional assistance or questions. 

     

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  • Bill Ramsay

    I have the same issues as Mdmarino1 - when I train away from the gym the app on my iPhone is great. Never any missing data. When connected at the gym it’s not so good. I lost a complete workout recently for a spin class at my gym. The support agent advised that I shouldn’t have my phone active at the gym because the gym’s console it picking up the data and having the phone directly connected caused the issue.

    Today I did another class with the phone off and when I received the data from the gym it had heaps of gaps. I had the belt paired with the bike computer so I know it was working the whole time (I try and train in the right HR zone).

    Is it possible for me disconnect totally from the gym and just go it alone with my app active on my phone when I train? I’m not competing against anyone but myself - the live effort data on my phone is very useful. In addition the gym does not display the live feed on a TV in the spin room, so the data I get from going via the gym console is totally retrospective..

    As it stands I will probably ditch this belt and go to another brand so I can get my results in real time and modify my workout as I go, but my preference is to use the Myzone because it has some great features 

    Thanks, bill

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  • Rebeca Ruiz

    I am having the same problem as Andrew. My workouts from yesterday and today are not showing up. My blue tooth is always on. I haven't changed that. Are we supposed to delete workouts?

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