Does your recent Myzone workout look like the below graph? There could be multiple variables that contribute to missing workout data on graphs. The most common reasons are due to your belt losing connection with your HR however, there are other variables that could play in this.
Below are some of the most common reasons why this occurs:
1) Belt Loses Connection
Sometimes your red strap loses direct contact with your skin and as a result, the strap is no longer able to detect your HR and turns the module off. Be sure to tighten the strap and/or re-position it to the left to see if that helps it get a more reliable heart rate reading. We also recommend moistening the black contact pads on the back of the red strap as this helps initiate the connection again.
We recommend switching your black module on a new red strap. If you have the ability to work out at a facility that supports Myzone, you can try asking them for a new red strap to troubleshoot.
2) Using Third-party Apps and Devices
Do you typically stream live to the Myzone app while simultaneously streaming to other third-party apps or devices such as MapMyRun or Garmin? If so, this could be causing some unintentional gaps in your Myzone workouts. Bluetooth is a 1-to-1 connection, and as such, the belt can only send your workout to one platform at a time. If two are running, that can cause data loss. It would be similar to trying to play music from two different phones on one Bluetooth speaker.
If you choose to stream to third-party apps or devices, please be sure to disconnect from other devices or apps first before uploading your data (MZ-3 applicable only) to the Myzone app.
3) Gym Console is Offline
If you workout at a facility that displays the Myzone software on a TV, there could be a chance that console is not connected to the club's internet. When one or more consoles are offline at the facility, the screen may be displaying your tile, but the full workout may not upload.
While your tile is LIVE streaming your workout data to a console and you can see your tile on the TV screen, it is not being recorded to the belt’s or phone’s memory and therefore the data is streaming to the console's hub. Since the console is not connected to the internet, your workout data remains stuck on the club's hub and does not shoot to Myzone servers or your account. Therefore, you will not receive your workout stuck on the hub until a member of the club's staff reconnects their console to their club's internet network. If you suspect this is occurring, we encourage you to reach out to a staff member at your local club and make them aware of this.
The Myzone software will display a cloud with a red "x" on the TV screen when the console is not connected to the internet. If you do see this on your club's TV, be sure to notify them of this! No sweat though, your workout should just be stuck until it gets pushed to our servers.
4) Incomplete Mobile Upload
The belt only uploads workouts while it is connected to the app (meaning the Effort Stream tile is currently "live" with your HR information); the app uploads workouts to your account periodically in bursts rather than in real-time, so if you take off the belt immediately after a workout before it has finished uploading everything, you will interrupt the upload and it will not resume until the next time you put the belt back on and connect it to the Effort Stream in your app.
To avoid delaying workout uploads in the future, you will just want to make sure you leave the belt on until you receive an upload complete notification and can view your summary graphs on your home feed or in your app's calendar.
As a quick reminder, here are some best-recommended steps on completing a successful mobile upload:
- Be sure you are wearing your Myzone belt, you have heard the 1 beep indicating your MZ-3 is on and recording your HR.
- Then make sure that Bluetooth is turned on in your phone settings, but not paired.
- Next, launch the Myzone app and click on the Workout tile and make sure you have the Effort Stream up (you should see your live tile).
- You will know when you're connected because your heart rate will come up on the live tile.
- Then wait a few minutes and navigate to the calendar to see if your workout has been uploaded. The calendar can be found by navigating back to your "home" feed from your home screen, then click on the calendar icon in the upper left corner of your home screen.