If you have recently purchased a Myzone belt, MZ-20 scale or MZ-60 watch from us and are not happy with it, please follow the below instructions to begin your refund process:
1) Full refunds can only be processed if the Myzone belt was purchased through www.buy.myzone.org. If you purchased your belt from a club, please return it to the club where you purchased it for a refund contingent on the club's refund policy.
Please note that shipping and handling fees are non-refundable.
2) Eligible refunds can only be honored if your product has been:
|
Product |
Unused* |
Used |
|
MZ-1 Belt |
30 days |
7 days |
|
MZ-3 Belt |
30 days |
7 days |
|
MZ-Switch |
30 days |
7 days |
|
MZ-60 Watch |
30 days |
7 days |
|
MZ-20 Scale |
30 days |
7 days |
|
Sport Bra |
30 days |
7 days |
|
Compression T-Shirt |
30 days |
7 days |
*Products must be unused and unopened in order to be eligible for a full refund.
To start your refund process, please contact Myzone Technical Support with the following information ready to share with the agent:
- Item
- Order number
- Your E-mail
Once the agent has confirmed your item is within the refund timelines mentioned above, the Myzone Support agent will instruct you with the next steps based on your country region.