If you purchased the wrong size Myzone compression shirt, sports bra, or replacement strap, you can exchange your item for the correct size.
Exchanges can only be requested for the same item in a different size.
The below policy is valid for a size exchange for the following products:
- Compression T-shirt
- Sports bra
- Myzone red strap (module not included)
Compression Sports Shirt & Sports Bras
Opened compression T-shirts and sports bras are eligible for exchange within 30 days of receiving the item.
Allowed: Large bra for a medium bra
Not allowed: Large bra for large compression T-shirt
Opened straps are eligible for exchange within 7 days of receiving the item. Refund Policy article.
Example: Standard strap for an XL strap
Requesting a Product Exchange
If you are within the exchange period, please complete these steps:
Step 1: Contact Myzone Support to request a product exchange.
Step 2: Provide the following information:
- Your name
- Your E-mail
- Original Order Numer
- Your Shipping Address
- Original item (Example: L Bra)
- Correct item (Example: M Bra)
You should receive a return label via email within 1-2 business days from the Myzone accounts team. Please be sure to check your spam folder as they sometimes end up there.
Step 3: Print and ship your item back with our return label.
Step 4: Once the item arrives at the Myzone warehouse, processing typically takes 5-7 business days to ship your new item size. Shipment arrive via FedEx Ground.
If you have questions about our refund policy, please check out our Refund Policy article. Any additional questions or assistance, feel free to contact Myzone Technical support HERE.