If you have recently purchased the wrong sized Myzone compression t-shirt, sports bra, or additional red strap for your Myzone belt, please know you have the option to exchange your item for the correct size.
NOTE: Exchanges can only be requested for the same item in a different size.
The below policy is valid for an even size exchange for the following products only:
- Compression T-shirt
- Sports bra
- Myzone red strap (module not included)
Compression Sports Shirt & Sports Bras
Opened compression T-shirts and sports bras are eligible for exchange within 30 days of receiving the item.
Example: Large bra for a medium bra
Example not allowed: Large bra for large compression T-shirt
Myzone Belt Only
Opened straps are eligible for exchange within 7 days of receiving the item. Please note this only applies to the red strap only, not a full refund. If you are looking for a full refund on your Myzone belt, check out information on our Refund Policy article.
Example: Standard strap for an XL strap
- Steps for a Product Exchange -
Once you have confirmed you are within the exchange policy window mentioned above, please complete the steps below for a product size exchange.
Step 1: Contact Myzone Technical Support to request a product exchange.
Step 2: Provide the following information to the Support agent:
- Your name
- Your E-mail
- Original Order Numer
- Your Shipping Address
- Wrong size item (Example: L Bra)
- Correct size item for Myzone to exchange (Example: M Bra)
Once you have contacted Myzone technical support with the information above, you should receive a return label via email within 1-2 business days from the Myzone accounts team. Please be sure to check your spam folder just in case the label e-mailed was sent to your spam folder. Please use the return label we provide to you via e-mail to ensure the product gets returned and processed successfully.
Step 3: Print and ship your item back with our return label.
Step 4: Once the item arrives at the Myzone warehouse, processing can typically take 5-7 business days to ship your new item size. Shipment will arrive via FedEx Ground.
Any additional questions or assistance, feel free to contact Myzone Technical support HERE.