TeamViewer is the program that Myzone uses to access your software remotely at your facility. Myzone Technical Support uses this program when troubleshooting or additional insight into your console is needed when club staff contacts support.
Each Myzone console at your facility has an independent TeamViewer ID# which is used to identify your console's unique key and is only available when that console is connected to your facility's internet network. It will be important to share this TeamViewer ID# initially with a Myzone Technical Support agent so it can be saved to facilitate future connections for hardware or software troubleshooting and assistance.
If you are licensing your Myzone for the first time or relicensing, please have your TeamViewer ID# ready to provide to the Myzone Technical Support Agent.
Q: How do I find my TeamViewer ID#?
When you access the desktop view of your Myzone hardware, you will see the program TeamViewer 11 Host on your desktop. Double click to launch the program.
Once you launch the TeamViewer program, please read YOUR ID to the Myzone Technical Support agent.
Q: How come when I launch TeamViewer, I do not have an ID#?
Double-check your internet is connected to your console. You can only see your ID# when you are connected to the internet.
Q: Why does Myzone Technical Support need my TeamViewer ID#?
In an event you need technical assistance, it will be easier for a Support agent to remote into your console and troubleshoot. This is the only way the Myzone Technical Support team can remote into your console and perform troubleshooting.
Q: Do I have to provide my TeamViewer ID# every time I contact Myzone Technical Support?
No, if you have shared your TeamViewer ID# with our team at initial licensing, our team typically saves your unique key in our program making it easier to remote in the next time you contact Myzone for technical assistance.
Q: Is it possible for my TeamViewer ID# to change?
Usually, your TeamViewer ID# does not change, however, if it does change, typically it occurs when you lose electricity or have a power surge at your facility. If this happens, please let Myzone Technical Support know so they can change your TeamViewer ID#. If we have the old TeamViewer ID# on file, Myzone's Technical Support team will not be able to remote into your console and perform troubleshooting. We must have your most recent and up to date TeamViewer ID# on file in order to remote in.