Where can I find my ID?
Exit the Myzone software by clicking anywhere on the screen and clicking "Unlock Admin."
Enter your password, and then from the menu, click Exit Myzone.
This takes you to the desktop. Ensure you are online--if you are offline, the ID will not display. Double-click the TeamViewer 11 Host icon to open the program.
Your TeamViewer ID is the10 digit code. Our Customer Care Team needs this to remotely connect to your Myzone system to help. There may also be a password beneath the ID. If this is present, you will need to provide this to the support team as well.
What is TeamViewer?
It is the program that Myzone uses to access your software remotely. Each Myzone console has an independent TeamViewer ID# which is used to identify your console's unique key and is only available when that console is online.
Myzone Technical Support uses this program when troubleshooting or additional insight into your console is needed when club staff contacts support. If you are licensing a new Myzone PC, please have your TeamViewer ID ready to provide to the team.
Do I have to provide my TeamViewer ID# every time I contact Myzone Technical Support?
If you have shared your ID with our team for licensing, we typically save it, making it easier to remote in the next time you contact Myzone for assistance.
That said, if you have multiple consoles licensed at different times, it may be a good idea to have on-hand before calling so we can get to the console experiencing issues as quickly as possible.
Does my Teamviewer ID# change?
Usually, your TeamViewer ID# does not change. However, it may change if you lose electricity or have a power surge at your facility. If this happens, please let Myzone Technical Support know so they can update your ID in their directory.