- If you are having trouble with your device, please first visit our Troubleshooting Guides.
- If the issue persists, please contact a Myzone Support agent--the fastest way to get you back to MEPing is to get your device working immediately rather than wait on shipping a new one. They will also be able to determine whether or not your device is still under warranty.
- If your device is faulty and covered by warranty, they will authorize replacement.
- If you are a member of a Myzone-enabled gym, you may be able to exchange your product at the gym.
Note: if you bought the product from a third-party (eBay or Amazon), the below warranty periods do not apply. Please contact the seller directly for replacement options.
|Strap (MZ-1/3/Switch)||3 months|
|Module (MZ-1/3/Switch)||12 months|
|MZ-3/Switch Charger||12 months|
Looking for a Refund?
Please check out this article for our refund policy:
If you are looking for REFUND or EXCHANGE information on the compression t-shirt, bra, or strap, please view the information in this article: Myzone Exchange Policy - Compression Sports Shirt, Sports Bras, Straps