Before submitting a warranty replacement, please be sure you have contacted the Myzone Technical Support team to perform all troubleshooting steps. Next, please confirm your product falls within the warranty period to begin a warranty replacement.
Warranty returns are only valid if the product is faulty and troubleshooting was performed with a Myzone Support Team agent or club staff. If you purchased your Myzone belt from a club, it will be faster to receive a warranty replacement with club staff at the facility.
Please note, if you bought the product from a third-party platform (eBay or third-party Amazon seller), the below warranty periods do not apply.
|Strap (MZ-1/3/Switch)||3 months|
|Module (MZ-1/3/Switch)||12 months|
|MZ-3/Switch Charger||12 months|
If you are looking for REFUND or EXCHANGE information on the compression t-shirt, bra, or strap, please view the information in this article: Myzone Exchange Policy - Compression Sports Shirt, Sports Bras, Straps
If your product falls within one of the warranty periods above, please contact a Myzone Support Team agent to begin your warranty replacement. You can submit a ticket straight from the Myzone app under 'HELP' or by visiting the chatbot located on this page in the bottom right-hand corner and typing in "warranty return."
Club Warranty Returns
If you are a member that belongs to a club that supports Myzone, you might be instructed to return your product at the club you purchased for a quicker return process.
If you are a club staff member and need to process a warranty return that a member gave to you at the facility, please get in contact with the Myzone Technical Support team to receive an RMA form to begin the warranty return process.