Faulty Device?
- If you are having trouble with your device, please first visit our Troubleshooting Guides.
- If the issue persists, please contact a Myzone Support agent--the fastest way to get you back to MEPing is to get your device working immediately rather than wait on shipping a new one. They will also be able to determine whether or not your device is still under warranty.
- If your device is faulty and covered by warranty, they will authorize replacement.
- If you are a member of a Myzone-enabled gym, you may be able to exchange your product at the gym.
Note: if you bought the product from a third-party (eBay or Amazon), the below warranty periods do not apply. Please contact the seller directly for replacement options.
Warranty Periods
| Product | Warranty Period |
| Strap (MZ-1/3/Switch) | 3 months |
| Module (MZ-1/3/Switch) | 12 months |
| MZ-3/Switch Charger | 12 months |
| MZ-20 scale |
12 months |
| MZ-60 watch |
12 months |
| Compression t-shirt |
3 months |
| Sports Bra |
3 months |
Looking for a Refund?
Please check out this article for our refund policy:
If you are looking for REFUND or EXCHANGE information on the compression t-shirt, bra, or strap, please view the information in this article: Myzone Exchange Policy - Compression Sports Shirt, Sports Bras, Straps