If you are missing your workout summary following a session at a Myzone-enabled gym, their Myzone system is likely offline. It may seem confusing, as your tile was visible the entire time, but here is what happens:
When your belt activates at the gym, it begins streaming data to the Myzone system receiver connected to a PC that runs the Myzone software. This creates the tile on the screen. This computer also sends your data out to your account via the internet. If it is offline, the system stores your workout until connection is restored.
If you spot a cloud with a red ‘x’ in the upper right corner of the gym display, that indicates it is offline. If you see that, it is always worth mentioning something to gym staff. Myzone tech support cannot get a gym online remotely, but our team is always happy to help a club out if they need some guidance.
If your app is open while also streaming to an offline system, the system will still hold onto your workout until it is online. The data can only go to one device, and it will always choose the gym receiver over the app. Your phone serves as a secondary display in this case, but will not upload your data.
If your belt did not activate (no live tile was visible), please visit these troubleshooting guides: