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Why do I have gaps in my Myzone graph?

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We completely understand how frustrating it feels to put in great session, whether Pilates or boxing and find pieces of it missing. Here are the common causes and solutions.  

 

Belt Connection 

If your belt cannot maintain a consistent connection with your heartbeat (or pulse, in the case of the Switch on your wrist or arm), there will be gaps during the time that it is disconnected. To avoid this, follow these guidelines: 

  • Tighten Up:  The strap should fit snuggly around your chest at the bottom of your breastbone. Some people find a better connection with it shifted so the module sits to the left of the center. 
  • Stay Connected: Make sure the black sensors on the back of the strap have direct contact with your skin. The sensors also activate more quickly if they are damp. 
  • Know what's up and down:  It may seem silly, but the module traces the electrical current of your heartbeat, so if it is upside down, that can cause problems. The word Myzone should be right-side-up when someone else is looking at you, not when you are looking down on the module. 
  • Check your Charge: A low battery can also cause problems--make sure your module is above 20% charged. You can check this on the My Tile screen of the app. 
  • Faulty Strap The red straps typically last around 9-12 months, depending on how heavily you use it and how frequently you clean them. Chances are if you are wearing your device correctly and the above steps do not sort it, you need a fresh strap. To test it, (if you have access to a strap from your gym or a fellow Mover) try your module on a spare to see if the problem stops. If it does, you can visit buy.myzone.org to purchase a replacement.
  • SWITCH ONLY: Location matters--choose the right spot to wear your device for your activity. Also make sure your wrist and armband are snug but not squeezing too hard, as that can make it difficult for the optic sensors to view your blood flow. 

Gym Clock Settings

Your data uploads according to the time on the device that receives it. If you stream to both the gym system and your app and the system clock is not synced to internet time, your workout can overwrite itself. This can also occur if your gym has more than one system and the clocks are not set to the same time. 

 

If you notice the clocks are not set right at your gym, please let the staff there know so they can fix it or connect with our Customer Care Champions to get some help. You are also welcome to communicate with us directly too.

 

MZ-1 & MZ-3 only: 3rd Party Apps and Devices

These device models have a 1-to-1 Bluetooth connection and can only speak to one Bluetooth device at a time. If your device is connected to another app or device, such as Strava or a Garmin, as well as the Myzone app, it may be dropping connection with the app and sending the data to the other platform. This can be a tricky issue, because it may not happen 100% of the time, but 100% of the time there is always a chance that it could occur. 

Troubleshooting:

  • Disconnect from other devices and apps for a workout to see if that sorts it. 
  • MZ-3 Only: keep your Myzone app closed for your workout and upload once you return and have disconnected from the other device or app.

Internet Issues

If your gym has multiple Myzone systems, and one of them is offline, you may find that only bits of your workout are coming through, while the other hub is storing some. As soon as they reconnect, the gaps will fill in. You can tell when a system is offline by noting this icon in the upper right corner: 

Offline_icon.PNG

If you are streaming your workout outdoors and the internet signal is weak, this can also cause gaps. Your phone will send the data out to your account, but if the signal is weak, it may drop it mid-transfer. 

 

Here are some great resources to help as well:

 

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